bc211 is a Vancouver-based nonprofit organization that specializes in providing information and referral regarding community, government and social services in BC. The BC211 help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), VictimLink BC, and the Youth Against Violence Line.
City Services for Residents
Kitchen scraps, garbage & recycling pick ups, leaf pick up schedule, branch chipping, graffiti hotline
Building and Renovating
Development and zoning, permits, inspections, forms and applications
Emergency Preparedness
Sign up for VicAlert, free workshops, prepare for extreme heat, weather, earthquakes, tsunamis
Parking
Property Taxes
Provincial Home Owner Grant, Reconciliation Contribution Fund
Utilities
Connect with the City
Provide feedback, Citizen Engagement framework, bi-weekly newsletter, annual report, Council Highlights
City of Victoria
Create Victoria Master Plan, Artist in Residence, Indigenous Artist in Residence, Public Art, filming permit, book an outdoor venue
Greater Victoria Public Library
Art Gallery of Victoria
250-384-4171
Vancouver Island School of the Arts
250-380-3500
Fernwood (and Oaklands!) Art Stroll
City of Victoria Block Party Guidelines
website / guidelines / application
My Great Neighbourhood Grant
Up to $5000 for neighbourhood, resident led initiatives!
Neighbourhood Small Grants
Up to $500 for resident led neighbourhood initiatives!
Seniors Serving Seniors
Suite 209, 1027 Pandora Avenue
250-413-3211
James Bay New Horizons
234 Menzies Street
250-386-3035
Mon-Sat, 9am-4pm Senior Reassurance: 250-386-4432
Island Deaf & Hard of Hearing Centre
130-1555 McKenzie Avenue
250-592-8144
Employment and hearing aids services for deaf and hard of hearing seniors and adults
Silver Threads
2340 Richmond Rd
250-388-4268
Mon-Fri, 8:30am-4pm, seniors activities and counselling
Cook Street Activity Centre
380 Cook Street
250-384-6542
Umbrella Society
250-380-0595
Substance
1802 Cook Street
250-415-7637
Tues - Mon, 12pm-7pm
Free and confidential drug testing site
Island Health
AVI Health and Community Services
250-384-2366
website
S.O.L.I.D.
Harm reduction, needle disposal, peer support, Naloxone training
Street Survival Guide
Oaklands Pantry
#1-2827 Belmont Avenue
250-370-9101
Last sunday of every month, by appointment only
Mustard Seed
625 Queens Avenue
250-953-1588
Living Edge
Fresh Food Distribution
various locations all around Victoria
250-381-1839
Community Food Support Delivery Program
hampers@communityfoodsupport.com
Free food hampers delivered every Tuesday
Community Fridge
2725 Rock Bay Avenue
fridges@communityfoodsupport.com
Open 24/7
Shelbourne Community Kitchen (Pantry Program)
101-3787 Cedar Hill Road
250-590-0980
Rainbow Kitchen (Food Sharing Program)
500 Admirals Road
250-384-2069
Weekdays from 8am-1pm
Oaklands Community Dinner
2827 Belmont Avenue
250-370-9101
Rainbow Kitchen
500 Admirals Road
250-384-2069
Open at 8:30am for breakfast and lunch, until supplies last
Our Place
919 Pandora Avenue
250-388-7112
See website for meal times
Mustard Seed
625 Queens Avenue
250-953-1588
Daytime drop in, family meals, and more. See website for meal times
Fernwood Neighbourhood Resource Group
1240 Gladstone Ave
250-381-1509
Community Meal Mondays 5pm-6pm, by donation, first come first serve
Seniors lunch Fridays 1pm-2pm $4/person
City of Victoria
Youth Leaders in Training (YLIT), City of Victoria Summer Camps
Crystal Pool
2275 Quadra Street
250-361-0732
Cedar Hill Recreation Centre
770 Vernon Avenue
250-475-1775
YMCA
851 Broughton Street
250-386-7511
LIFE Pass
Annual credits for eligible low-income individuals to use towards recreational programs and services
Active Living Guide
website
Community and Seniors Centres
website
Outdoor Recreation Facilities
City of Victoria Parks Map
website
Capital Regional District
website
Find a bike map, regional bike trails, mountain biking in regional parks, bike etiquette
Walk On, Victoria
website
Report a tripping hazard, accessibility issue, snow or ice on municipality property, any other walkability issues right to your local government
BC Housing
604-433-2218
website
Rental Assistant Program
The Rental Assistance Program provides eligible low-income working families with cash assistance to help with their monthly rent payments
Shelter Aid for Elderly Renters (SAFER)
Lower income seniors renting in the private market may be eligible for a rent supplement through SAFER.
Aboriginal Coalition to End Homelessness
778-432-2234
Greater Victoria Housing Society
2326 Government Street
250-384-3434
Residential Tenancy Branch
250-387-1602
Tenant Resource & Advisory Centre (TRAC)
Tenant Infoline: 604-255-0546
Landlord BC
830B Pembroke Street 250-382-6324
City of Victoria
Rental Property Standards of Maintenance Bylaw
Victoria Housing Strategy 2016-2025
Greater Victoria Coalition to End Homelessness
Extreme Weather Response
Shelters Quicksheet
Information about emergency shelters, food banks, showers, laundry, harm reduction, legal support, and more
Rock Bay Landing
535 Ellice Street
250-383-1951
Call shelter or ring front door buzzer to ask for available spaces starting at 6am until full. All ages, all genders, pets allowed
Salvation Army ARC
525 Johnson Street
250-384-3396
Self-identified men only, secure a spot in person. Accessible site.
*Open for emergency weather response, all genders
Arbutus (PHS Community Services Society)
2915 Douglas Street (around back)
250-360-0093
24/7, co-ed and women’s (trans-inclusive) sections. Pets allowed, accessible site.
Sandy Merriman House (Victoria Cool Aid Society)
809 Burdett Avenue
250-480-1408
Sign up by phone starts at 7:00 am, callback at 12:45 pm. For women at risk/experiencing homelessness, including trans, gender fluid & non-binary people
The Cridge Transition House
250-479-3963 (24/7)
A safe place for self-identified women with or without children who are escaping violence or abuse in their homes
Out of the Rain Youth Shelter
250-415-3856
Youth 15-25, uns from Oct 15 to Apr 15, 9pm-8am
Pets allowed (refer to schedule to confirm), shelter locations change
Kiwanis Emergency Shelter
2117 Vancouver Street
250-386-8282
Youth 13-18, open 24/7
Counsellors, meals, laundry & hygiene supplies. Youth & family mediation available.
Threshold Housing Society (youth)
250-383-8830
Oaklands Community Centre
Reception Hours: Monday-Friday from 9:00 am - 5 pm
#1-2827 Belmont Avenue
Victoria, BC V8R 4B2
T: 250-370-9101 F: 250-370-9102
Oaklands Neighbourhood House
Little Acorn Hours: Monday-Friday from 7:30 am - 5:30 pm
2629 Victor Street
Victoria, BC V8R 4E3
T: 250-370-9101 F: 250-370-9159
Oaklands Hamilton Park
Infant/Toddler Centre Hours: Monday- Friday 7:45am- 5:30pm
1487 Hamilton Rd
Victoria, BC V8R 2Y2
T: 250-370-9101 F: 250-370-9159
BN: 882929946RR0001
Oaklands Community Association