Online REGISTRATION FAQs

How to

 With online registration, signing up for programs has never been easier! 


Check out our Registration FAQs below for more information on creating your account and registering for programs. You can also call or visit us in person to register for programs.

 

Registration FAQs

Account Creation

How do I create my customer account?

If you are registering a child for an activity, please create your own account and not an account for your child. Once your account is created, you can add family members and register them in activities.

To create an account:

1.       Click create an account 

2.       Enter your first and last name, phone number, and email address then click continue

3.       Complete all required fields, marked with a red asterisk

a.       You can add an emergency contact and member notes as needed

4.       Create a user id and password

5.       Click submit


How do I add family members to my account?

1.       Login to your account

2.       Click add household member on the left side of the screen


How can I reset my password?

1.       Click forgot password

2.       Enter the email address you used to create your account

3.       Click submit

You receive an email with a temporary password. Sign into your account and you will be prompted to change your password.   


How do I change or update my account information?

1.       Login to your account

2.       Click edit on the right side of the screen underneath your profile information

3.       Update required fields

4.       Click submit


Program Registration


How do I register for an activity?

Once you’ve created your online account, registration is easy.

1.       Click programs

2.       Select all programs 

3.       You can search for an activity by typing the name in the search box or use the filters on the left side to refine your search by age group and category

a.       Ensure you’ve selected the correct start date of the activity as we run multiple sessions of the same program over the year

4.       Click register now

5.       Select the correct member to register

6.       Select fee type

7.       Click save

Tip: Add another participant to the activity or add an activity to your cart and continue shopping by clicking on the appropriate links.

8.       Click checkout to confirm payment information and complete registration. Please note we accept Visa or Mastercard.

9.       You will receive a confirmation email from Rec Desk.

How do I register for multiple programs?

1.       From the shopping cart screen, click add new registration to select another activity

2.       Or click register another household member for this program


What will happen if I try to register for an activity that is full?

1.       You will not be able to register for an activity that is full, but you can add your name to the waitlist.

2.       If space becomes available, you will be contacted by phone and/or email. If we are unable to reach you, we will move to the next person on the waitlist.


How do I know if I have successfully registered for an activity?

You have successfully registered for a program, class, or activity when:

1.       You see a message stating that your order or registration was completed successfully or

2.       You receive a confirmation email from Rec Desk.


How do I view my activity schedule?

1.       Login to your account

2.       Click see household calendar on the left side


Memberships


How do I purchase a punchcard?

1.       Login to your account

2.       Click OCA Memberships

3.       Select 10 Class Punchcard and click enroll

4.       Select fee type

5.       Click which member(s) you are purchasing the punchcard for

6.       Click save

7.       Click checkout to confirm payment information and complete registration. Please note accept Visa or Mastercard.

8.       You will receive a confirmation email from Rec Desk.

Please note punchcards never expire and are non-refundable. Punhcards may be transferred or shared between family member or friends.


How do I purchase an annual membership to the Oaklands Community Association?

1.       Login to your account

2.       Click OCA Memberships

3.       Select Annual Membership and click enroll

4.       Select fee type

5.       Click which member(s) you are purchasing the membership for

6.       Click save

7.       Click checkout to confirm payment information and complete registration. Please note accept Visa or Mastercard.

8.       You will receive a confirmation email from Rec Desk.

To become a member of the Oaklands Community Association, you must live, work, or own property in the Oaklands neighbourhood.


For any other questions please contact the centre at 250-370-9101 or email programs@oaklandsca.com

image5